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Looking towards Downtown Reno over the Truckee River

Responsible Gaming

The Eldorado Resort Casino and its management team are committed to providing the best possible gaming entertainment experience.

We believe that this incorporates actively promoting responsible behavior among our customers. We recognize that, while a majority of our guests participate in gaming activities in a responsible and rational manner, there exist small percentages who do not. Compulsive and underage gambling are serious issues that counteract our goal of providing an enjoyable entertainment experience for all.

As a company, we have educated ourselves on the issue of problem gaming and will continue to update our team on the most recent developments in the identification and response to compulsive and underage gambling. We adhere to industry standards and regulatory requirements. We also have dedicated space on our gaming floor where guests can easily receive information on responsible gaming via print materials. To discourage and limit underage gaming, we have empowered any team member to ask for identification from any suspected minor, and if the individual is underage, we immediately remove him or her from the casino floor.

We also have implemented a "self-restriction "program that allows guests to request not to receive direct marketing materials from the Eldorado Resort Casino and/or to be denied gaming credit privileges. Forms to request self-restriction or self-exclusion are available by contacting the main casino cage.

Warning Signs of Problem Gambling:

  • Bragging about gambling, exaggerating wins and minimizing losses
  • Gambling to escape
  • Frequent unexplained absences from work or home
  • Doing something illegal to get money for gambling
  • Jeopardizing a significant relationship or job by gambling
  • Preoccupied with gambling and unable to stop
  • Restless and irritable when not gambling
  • Borrowing money for gambling
  • Lying to hide time spent gambling or unpaid debts
  • Working up special occasions for gambling (canceling other plans)
  • Gambling when there is a crisis

Source: The Louisiana Association On Compulsive Gambling and the Department of Health and Hospitals

Besides the National Problem Gambling Helpline, individual states also run free confidential problem gambling help lines and provide on-line information on problem gambling:

The confidential Problem Gambling Help-Line at 1-877-770-7867, can provide you with information on where to get assistance 24 hours a day, 7 days a week. If you need additional resources, we encourage you take advantage of the resources offered by the following:


The National Council on Problem Gambling

730 11th St, NW, Ste 601 Washington, DC 20001
National Help Line - 800-522-4700

Gamblers Anonymous

International Service Office
PO Box 17173
Los Angeles, Ca 90017

Gam-Anon International

Services Office, Inc.
PO Box 307
Massapequa Park, NY 11762

The Institute for Research on Pathological Gambling and Related Disorders at Harvard Medical School

National Center for Responsible Gaming

American Gaming Association






Outside Iowa: 800-522-4700













West Virginia

800-GAMBLER (in WV)